PRIVACY POLICY

PharmyQuick Healthcare Solutions Private Limited ("PharmyQuick" or "we") takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

DEFINITIONS

In this Privacy Notice, the following definitions are used:

Cookies

A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preferences for a certain period of time.

Data

Includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website, and/or mobile application.

Data Protection Laws

Any applicable law for the time being in force relating to the processing of Data.

Partners

Select third parties with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

Includes entities to whom we or other PharmyQuick Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.

PharmyQuick

PharmyQuick Healthcare Solutions Private Limited, a company incorporated in India whose registered office is at [Insert Address Here].

User or you

The natural person who accesses our stores, website, or mobile application.

WHAT DATA DO WE COLLECT ABOUT YOU

PharmyQuick collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

• Contact information: first and last name, email address, postal address, country, employer, phone number, and other similar contact data.
• Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending patterns or trends, and other similar data.
• Technical information: website, device, and mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means (such as cookies, pixels, and similar technologies).
• Transaction information: the date of the transaction, total amount, transaction history, and related details.
• Health related information: information or records relating to your medical/health history, health status, details of treatment plans, medication prescribed by a Medical Practitioner, dosage details (such as frequency of dosage), alternative medication, medicines ordered by you through the Platform, laboratory testing results, and any other information inferred therefrom.
• Product and service information: your account membership number, registration and payment information, and program-specific information when you request products and/or services directly from us or participate in marketing programs.
• Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires.
• Your reviews, feedback, and opinions about our products, programmes, and services.
• Loyalty programme information: your loyalty membership information, account details, profile or password details, and any frequent flyer or travel partner programme affiliation.

HOW WE COLLECT DATA

• Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.
• Automatic Information We Collect: We use cookies, pixels, and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section titled "Data that is Collected Automatically" for more information.
• E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation when you open an e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
• Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Since we process this information on behalf of the applicable website operators, its collection, processing, and use are subject to the applicable website operators’ privacy policies and are not covered by this Privacy Notice.
• Information from Other Sources: We may obtain information from other sources. For example, if you authorize a third-party website to interact directly with our website or mobile application to provide or receive Data about you, we might receive such Data used by that third-party website to identify your account.
• Information Previously Provided to PharmyQuick Group Entities: Where you have shared any information previously with any of the PharmyQuick Group Entities and have consented to further sharing of such information, it will be shared with us.
• Third-Party Software/Service Providers: We may use analytics solutions (such as UXCam) to collect information such as screens visited, interaction patterns (e.g., taps, scrolls), and device details. This data is used solely to improve our app. These providers do not collect personally identifiable information nor track your browsing habits across apps.
• You can make choices about our collection and use of your Data. For example, you may choose to access, edit, or remove your Data on our website or mobile application. When asked to provide Data, you may decline.

DATA SHARED BY YOU

• When you register with us to receive our products and/or services.
• When you conduct or attempt a transaction at our stores, website, or mobile application.
• When you complete surveys conducted by or for us.
• When you elect to receive any communications (including promotional offers) from us.
• From data gathered during your visit to our stores, website, or mobile application.

DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website or use our mobile application. This includes your IP address. Our web servers or analytics partners collect details such as operating system, browsing details, device details, and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and similar metrics. PharmyQuick uses this information to measure site usage, improve content, ensure safety and security, and enhance the performance of our website and mobile application.

We may also collect your Data automatically via cookies, pixels, and similar technologies in line with your browser settings.

OUR USE OF DATA

• To carry out our obligations arising from any contract entered into between you and us.
• To provide products and/or services and communicate with you about them.
• To enable PharmyQuick Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services.
• To process, disclose, transmit, and/or share the data with PharmyQuick Group Entities and other third parties with whom we have business or contractual dealings.
• To provide you with offers (including for financial products and/or services), personalized services, recommendations, and improve your experience on our website and mobile application.
• To operate, evaluate, and improve our business, website, and mobile application.
• To generate aggregated data to prepare insights on customer behaviour, patterns, and trends.
• To provide privileges and benefits to you, and to facilitate marketing and promotional campaigns based on your profile.
• In connection with loyalty programs owned and operated by us or by other PharmyQuick Group Entities.
• To communicate with you (including to respond to your requests, questions, feedback, claims, or disputes) and to customize and improve our services.
• To enhance your shopping experience and provide you access to membership programs, rewards, and offers.
• To enforce the terms of use of our website and mobile application.
• To protect against and prevent fraud, illegal activity, harm, financial loss, and other security risks.
• For other purposes for which we provide specific notice at the time of collection, or as otherwise authorized or required by applicable law.

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect our systems and our customers, or fulfill other legitimate interests of PharmyQuick.

You have the following rights in relation to your sensitive personal information:

• Right to Access, Review, and Modify your personal information.
• Right to Correction.
• Right to Withdraw Consent.

WHERE WE STORE DATA

Data collected under this Privacy Notice is hosted on secure servers located in India.

PROCESSING YOUR DATA

We take steps to ensure that the Data we collect under this Privacy Notice is processed in accordance with the provisions of this Privacy Notice and the requirements of applicable law. We have implemented appropriate written contracts with PharmyQuick Group Entities, Partners, and Service Providers to ensure that your Data is handled in accordance with applicable law.

APP PERMISSIONS THAT WE CAPTURE

We ask for the following app permissions while onboarding, to optimize your experience:

• Location: It is recommended that you set your location sharing 'Always' as it helps us show you location-specific data like product availability. (You can change this anytime.)
• Camera: To allow you to take photos of prescriptions and upload them directly.
• Photos/Media/Files: To store and retrieve your uploads such as prescription images on your device.
• SMS: To support automatic OTP confirmation, so you don't have to enter the authentication code manually.
• Receive SMS: This helps us send you payment-related SMS from our payment partner.
• Access Wifi State: To optimize your experience based on Wifi strength and signals, especially for video consultations.
• Record Audio: To enable video consultations with doctors.
• Bluetooth: To redirect to a Bluetooth headset during video consultations.

SEVERABILITY

If any provision of this Privacy Notice (or part thereof) is found to be invalid, illegal, or unenforceable, that provision or part thereof will, to the extent required, be deemed deleted without affecting the validity and enforceability of the remaining provisions.

CHANGES TO THIS PRIVACY NOTICE

Our business evolves, and so does our Privacy Notice. We may send periodic reminders, but please check our website or mobile application frequently for the latest version. The updated version will be effective as soon as it is accessible.

HOW TO CONTACT US

To access, review, update, or withdraw your personal information, or for any questions regarding this Privacy Notice, please email us at care@pharmyquick.com. We will respond to your request within 30 days.

GRIEVANCE OFFICER

Name: [Grievance Officer Name]

Email: grievance-officer@pharmyquick.com

Address: [Insert address details for PharmyQuick here]